Refund Policy — Shopperllo Skip to content
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Refund Policy

At Shopperllo, we value your satisfaction and want you to have a positive shopping experience. If for any reason you are not completely satisfied with your purchase from our online retail store, we offer a straightforward refund policy to ensure your peace of mind.

  1. Eligibility for Refunds:

    • Refunds are applicable to products purchased directly from our online retail store.
    • Products must be returned within 14 days of the purchase date.
    • The product must be in its original condition, unused, and in its original packaging.
    • Proof of purchase, such as an order confirmation or receipt, is required.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team at support@shopperllo.com or through our online contact form.
    • Provide your order details and reason for the refund request.
    • Our customer support team will guide you through the return process and provide you with further instructions.
    • Once we receive the returned product and verify its condition, we will process the refund.

  3. Refund Options:

    • Refunds will be issued in the original payment method used for the purchase.
    • Please note that shipping fees and any applicable return shipping costs may be deducted from the refund amount.

  4. Non-Refundable Items:

    • Certain items may not be eligible for refunds, such as perishable goods, personalized or customized items, and gift cards.
    • Please refer to the product description or contact our customer support team for more information.

  5. Timeframe for Refunds:

    • Refunds are typically processed within 10 business days upon receiving the returned product.
    • Please note that the refund processing time may vary depending on your financial institution.

  6. Damaged or Defective Products:

    • In the rare event that you receive a damaged or defective product, please contact our customer support team immediately.
    • We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

Please remember to review our refund policy thoroughly before making a purchase. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly customer support team.

 

Note: This refund policy applies only to purchases made through our online retail store. For purchases made through our authorized resellers or third-party platforms, please refer to their respective refund policies.

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